Park2Fly Zürich

We have used similar services many times around Zürich airport, but with this provider everything was a mess: We booked it because of its location but the night before driving they asked us to go to another location, which was further from our place, and further from the airport. But ok, that was not a big deal. Even though we called the number twice, they still went to pick us up in the old location (??) and we had to wait 30 minutes overall. But the real chaos started the day of picking up the car: - They starting justifying the chaos saying "Too many passengers arriving at the same time" on a Thursday night (22:30) - The driver of a partner company took us instead of our company. Even if they called Park2Fly too, no one knew our name, our car, or our arrival time. - After a 3rd call with Park2Fly we realize that they dont use customer names or booking references - they use car descriptions so now we are "Silver A Klasse" but they insist in asking if it is white or black. No, it is gray / silver whatever. Later we realize that their database is a picture of a hand-written paper... - The driver was extremely under stress. Shouting, blinking and honking other cars. He got several calls during the drive, to which he answered by hand, no hands-free or anything. Often driving with both hands on the phone zooming into the hand-written picture. He told a customer that just landed to wait 10 minutes, although he was just leaving from the airport. Once he deviated so much from the lane that if someone else in the car would have not shouted, we would have hit the guardrail. Some kids in the back were quite frightened most of the time. The driver said laughed and said "keine Angst". He also explained "he will not crash because he does this every day since 4am"... which is not very comforting. - Finally we reached the parking lot, where a white (not silver) Mercedes C-Class (not my A-Klasse) was ready for me. They were literally handing me over the key of someone else's car, different model and different color. I could have left home with a bigger newer Mercedes. When I said again which car I had, they took 10-15 minutes to come up with mine, although it was properly labeled with a paper on the windshield with the pick-up date. - In total, it took 80-90 minutes since we called them (once we already had our luggage) and we could finally drive OUR car back home.